Returns and Refunds Policy
Information on Returns, Exchanges and Right of Withdrawal
Return and Exchange Policy
If the Customer is not satisfied with their purchase, unused and undamaged items that comply with the conditions stated in this notice may be returned to obtain:
• a refund of the amount paid;
• a size exchange;
• a color exchange, where available.
Shipping of the returned goods is the responsibility of the Customer until they are actually received at the Seller's warehouse. The Seller is not liable for any loss, damage, or delays attributable to the carrier or inadequate packaging.
Items must be returned using suitable packaging and including all documentation requested for processing the return.
All returned products will be inspected by the Seller to ensure they comply with the conditions set out in this notice. Should any intervention be necessary to restore the product to a condition suitable for resale, the Seller reserves the right to apply a reduction in the refund proportional to the decrease in the value of the goods, within the limits permitted by current legislation.
Except as otherwise provided by current legislation, the right of withdrawal does not apply to custom-made or clearly personalized products, to sealed goods which are not suitable for return for hygienic reasons or health protection reasons and which have been opened after delivery, as well as in other cases expressly provided for by Art. 59 of Legislative Decree 206/2005.
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Return Procedure
The Customer may exercise the right of withdrawal within 14 days of receipt of the goods.
If the Customer has a registered account
In compliance with the provisions applicable from June 19, 2026, the right of withdrawal can be exercised directly through the dedicated feature in the private area of the website.
Procedure
1. Access your account.
2. Enter the "Orders" section.
3. Select the relevant order.
4. Click the "Request Return", "Make a Return" button or an equivalent term.
5. Fill out the online form indicating the items to be returned. Providing the reason for the return, where requested, is optional and used exclusively for statistical purposes and service improvement.
6. Confirm the request using the final "Start Return" button or equivalent.
Sending the request generates an automatic confirmation on a durable medium (e.g., via email) and allows the Customer to monitor the status of the request.
If the Customer placed the order as a Guest
The Customer may exercise the right of withdrawal by filling out the return form made available by the Seller and submitting it according to the methods indicated on the website.
To this end, within 14 days of receiving the goods, the Customer must send a request to the email address info@mescolanze.com, attaching the completed return form or clearly indicating the items they intend to return.
The communication must specify the codes of the items being returned and any other information useful for identifying the order. Once the request is received, the Seller's customer service will send a written confirmation containing the instructions to follow for returning the goods.
Therefore, download the Return Form
Send the package to: Mescolanze S.R.L
Shipping address: Via Vincenzo Padula, 135 - 87041 Acri (CS)
Unless otherwise indicated, return shipping costs are the responsibility of the Customer.
Return request via "Request your return" option
The return request can also be made using the dedicated section "Request your return" present in the footer of the site, by filling out the online form with the requested data. Alternatively, it is still possible to request a return through other contact channels that may be provided.
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Size or Color Exchange Procedure
Within 14 days of receiving the goods, it is possible to request an exchange exclusively for:
• a different size of the same item;
• a different color of the same item, if available.
It is not possible to replace the product with a different item. Only one exchange can be authorized per order.
To request an exchange, the Customer must contact the support service within the deadline indicated above through one of the following channels:
• Email: info@mescolanze.com
• WhatsApp: 0984953473
The request must indicate the order number, the code of the item to be replaced, and the new size or color requested.
Once the request is received, the Seller's customer service will send a written confirmation containing the instructions to follow for returning the goods and for the subsequent shipment of the replacement product.
The management of shipping costs related to the return of the goods and the subsequent delivery of the replacement product will be agreed upon with the Customer via customer service, based on the specific needs of the order and the commercial conditions applicable at the time of purchase. Unless otherwise indicated, any incidental costs (such as, for example, cash on delivery) remain the responsibility of the Customer and are non-refundable.
Send the package to: Mescolanze S.R.L
Shipping address: Via Vincenzo Padula, 135 - 87041 Acri (CS)
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Conditions for Return Acceptance
To be eligible for a refund or exchange, the Customer must comply with the following conditions:
• Items must be returned intact and complete with all accessories received, if any.
• Any tags, warranty seals, identification labels, and original packaging must be present and intact.
• Products must not have been used beyond what is necessary to verify their nature, characteristics, and functioning.
• Products must not show signs of use, washing, alteration, damage, or wear.
• Items must be returned in packaging suitable to ensure their integrity during transport.
• Delivery to the carrier in charge of the return must take place within 14 days of the notice of withdrawal.
If the returned good shows a decrease in value resulting from handling other than what is necessary to verify its nature, characteristics, and functioning, the Seller may withhold from the refund an amount corresponding to the loss in value ascertained.
In the event of non-compliance with the above conditions, the return may be refused and the product returned to the Customer at their expense.
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Right of Withdrawal
Pursuant to European legislation and the applicable Consumer Code, the Customer qualifying as a consumer has the right to withdraw from the contract without any obligation to provide a reason within 14 days.
The period expires:
• from the day on which the consumer, or a third party designated by them, acquires physical possession of the goods;
• for service contracts, from the day the contract is concluded.
To exercise the right of withdrawal, the Customer must send an explicit declaration of their decision to withdraw from the contract via:
• the dedicated online feature present in the personal area of the site (where available);
• the withdrawal form made available by the Seller;
• any other unequivocal declaration sent through the channels indicated by the Seller.
Following receipt of the request, the Seller will transmit without delay a confirmation of receipt of the withdrawal on a durable medium.
The Customer is required to return the goods within 14 days of the notice of withdrawal.
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Refund
In case of validly exercised withdrawal, the Seller will refund all payments received from the Customer, including standard delivery costs incurred for the initial shipment of the order. The direct costs of returning the goods are excluded from the refund, unless otherwise indicated by the Seller.
The refund will be made within 14 days of receipt of the notice of withdrawal.
However, the Seller may withhold the refund until receipt of the goods or until the Customer provides proof of having sent them back, whichever is earlier.
The refund will be made using the same payment method used by the Customer for the initial transaction, unless otherwise agreed between the parties.
Any additional costs resulting from the choice of delivery methods other than the standard delivery proposed by the Seller are excluded from the refund.
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Final Provisions
For matters not expressly governed by this notice, the provisions of the Consumer Code (Legislative Decree of September 6, 2005, no. 206), current Italian legislation, and European Union legislation regarding distance contracts and consumer protection shall apply.
For more information on the right of withdrawal and the rights recognized to consumers in distance purchases, you can consult the official information page of the Ministry of Enterprises and Made in Italy:
Right of Withdrawal – Ministry of Enterprises and Made in Italy (MIMIT)