Legal Terms and Conditions
MESCOLANZE S.R.L. reserves the right to refuse orders or to refuse the provision of services to anyone at any time.
For any clarification or complaint, you may contact us at the email address info@mescolanze.com or use the European Community's Online Dispute Resolution platform.
MESCOLANZE S.R.L. publishes information on its website in order to provide a service to its customers; however, it declines any responsibility regarding the possibility of any technical or factual inaccuracies and/or typographical errors, for which immediate correction is provided following a notification.
MESCOLANZE S.R.L. also reserves the right to make corrections and changes to the site whenever it deems it necessary without prior notice.
MESCOLANZE S.R.L. offers no guarantee that the information published on its site complies with the laws of the jurisdiction of the Customer's country of residence.
MESCOLANZE S.R.L. declines any responsibility for any problems, damages, or risks that the user may encounter while using the site.
MESCOLANZE S.R.L. guarantees that its www.mescolanze.com website is protected according to the international standards provided for the Internet. If used correctly, the User is protected from the risk of viruses.
MESCOLANZE S.R.L. declines any responsibility for any malfunctions related to the deactivation of cookies in the user's browser.
MESCOLANZE S.R.L. reserves the right to rectify/review the terms and conditions contained in this legal notice, by updating it, whenever it deems it appropriate, without any obligation to provide prior notice.
The user is required to abide by the terms contained in this legal notice, periodically checking for any updates, changes, and corrections.
MESCOLANZE S.R.L. has created and published the www.mescolanze.com website with the aim of offering a service reserved exclusively for its Customers.
The products for sale on the www.mescolanze.com website are intended for the Final Consumer.
By Final Consumer, MESCOLANZE S.R.L. refers to a natural person who acts for purposes unrelated to their entrepreneurial or professional activity, and who is not limited to the resale of goods purchased on www.mescolanze.com
MESCOLANZE S.R.L. therefore invites users who cannot be classified as Final Consumers to refrain both from seeking to establish commercial relationships with MESCOLANZE S.R.L. and from submitting purchase orders for goods for sale through third parties.
In view of the commercial policy described above, we reserve the right not to process orders for goods whose use is not intended for the Final Consumer or orders that do not comply with the commercial policies described above.
To place orders on www.mescolanze.com, Customers must:
- be the final Customer as defined in the MESCOLANZE S.R.L. Commercial Policy;
- be at least 18 years of age;
- possess the necessary requirements to enter into legally binding contracts;
- have a valid e-mail address to which communications regarding orders placed will be sent;
- possess (for online payment) a valid credit card for online transactions: Visa, MasterCard, American Express, or a verified PayPal account, or a bank account.
"In order to be able to offer you Klarna's payment methods, at the checkout we might transmit to Klarna your personal data in the form of contact and order details, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna's privacy policy. N.B. For orders with payment on delivery (COD), we reserve the right to contact the customer to verify and confirm the order details before shipping. If it is not possible to obtain confirmation, the order may be suspended or cancelled.
Information on Returns, Exchanges, and Right of Withdrawal
Return and Exchange Policy
If the Customer is not satisfied with the purchase made, unused and undamaged items that comply with the conditions indicated in this information may be returned to obtain:
• the refund of the amount paid;
• a size exchange;
• a color exchange, where available.
The shipment of returned goods is the responsibility of the Customer until actual receipt at the Seller's warehouse. The Seller is not responsible for any loss, damage, or delay attributable to the carrier or inadequate packaging.
Items must be returned using suitable packaging and including all documentation requested for the management of the return procedure.
All returned products will be subject to verification by the Seller to ensure their compliance with the conditions provided in this information. If interventions are necessary to restore the state of the product for resale purposes, the Seller reserves the right to apply a reduction of the refund proportional to the decrease in the value of the good, within the limits permitted by current legislation.
Except as otherwise provided by current legislation, the right of withdrawal does not apply to custom-made or clearly personalized products, to sealed goods which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery, as well as to other cases expressly provided for by Art. 59 of Legislative Decree 206/2005.
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Return Procedure
The Customer may exercise the right of withdrawal within 14 days of receipt of the goods.
If the Customer has a registered account
In accordance with the current provisions applicable from June 19, 2026, the right of withdrawal may be exercised directly through the specific functionality present in the reserved area of the site.
Procedure
1. Log in to your account.
2. Enter the "Orders" section.
3. Select the relevant order.
4. Click on the "Request Return," "Make a Return," or other equivalent designation button.
5. Fill out the online form indicating the items to be returned. The indication of the reason for the return, where requested, is optional and used exclusively for statistical purposes and service improvement.
6. Confirm the request using the final "Start Return" or equivalent button.
Sending the request generates an automatic confirmation on a durable medium (for example, by email) and allows the Customer to monitor the status of the request.
If the Customer placed the order as a Guest
The Customer may exercise the right of withdrawal by filling out the appropriate return form made available by the Seller and transmitting it according to the methods indicated on the site.
To this end, within 14 days of receipt of the goods, the Customer must send a request to the e-mail address info@mescolanze.com, attaching the completed return form or clearly indicating the items they intend to return.
The codes of the items subject to the return and any other information useful for identifying the order must be specified in the communication. Once the request is received, the Seller's customer service will send a written confirmation containing the instructions to follow for returning the goods.
Then, download the Return Form (clickable link)
Send the package to: Mescolanze S.R.L
Shipping address: Via Vincenzo Padula, 135 - 87041 Acri (CS)
Unless otherwise indicated, the costs of return are borne by the Customer.
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Size or Color Exchange Procedure
Within 14 days of receipt of the goods, it is possible to request an exchange exclusively with:
• a different size of the same item;
• a different color of the same item, if available.
It is not possible to replace the product with a different article. Only one exchange can be authorized for each order.
To request an exchange, the Customer must contact customer service within the term indicated above through one of the following channels:
• E-mail: info@mescolanze.com
• WhatsApp: 0984953473
The order number, the code of the item to be replaced, and the new size or color requested must be indicated in the request.
Once the request is received, the Seller's customer service will send a written confirmation containing the instructions to follow for returning the goods and for the subsequent shipment of the replacement product.
The management methods for shipping costs related to the return of goods and the subsequent redelivery of the replacement product will be agreed upon with the Customer via customer service, based on the specific needs of the order and the commercial conditions applicable at the time of purchase. Unless otherwise indicated, any ancillary costs (such as, by way of example, cash on delivery) remain the responsibility of the Customer and are not refundable.
Send the package to: Mescolanze S.R.L
Shipping address: Via Vincenzo Padula, 135 - 87041 Acri (CS)
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Conditions for Acceptance of the Return
In order to be eligible for a refund or exchange, the Customer must comply with the following conditions:
• Items must be returned intact and complete with all accessories possibly received.
• Any tags, security seals, identification labels, and original packaging must be present and intact.
• Products must not have been used beyond what is necessary to verify their nature, characteristics, and functioning.
• Products must not show signs of use, washing, alteration, damage, or wear.
• Items must be returned in packaging suitable to ensure their integrity during transport.
• Delivery to the carrier in charge of the return must take place within 14 days of the notice of withdrawal.
If the returned good shows a decrease in value resulting from handling other than what is necessary to verify its nature, characteristics, and functioning, the Seller may withhold from the refund an amount corresponding to the ascertained loss of value.
In case of failure to comply with the conditions indicated above, the return may be refused and the product returned to the Customer at their expense.
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Right of Withdrawal
Pursuant to European regulations and the applicable Consumer Code, the Customer who qualifies as a consumer has the right to withdraw from the contract without the obligation to provide any reason within 14 days.
The term starts:
• from the day on which the consumer, or a third party designated by them, acquires physical possession of the goods;
• for service contracts, from the day of the conclusion of the contract.
To exercise the right of withdrawal, the Customer must send an explicit declaration of their decision to withdraw from the contract through:
• the appropriate online functionality present in the personal area of the site (where available);
• the withdrawal form made available by the Seller;
• any other unequivocal declaration transmitted through the channels indicated by the Seller.
Following receipt of the request, the Seller will transmit without delay a confirmation of receipt of the withdrawal on a durable medium.
The Customer is required to return the goods within 14 days of the notice of withdrawal.
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Refund
In the event of a validly exercised withdrawal, the Seller will refund all payments received from the Customer, including standard delivery costs possibly incurred for the initial shipment of the order. The direct costs of returning the goods are excluded from the refund, unless otherwise indicated by the Seller.
The refund will be made within 14 days of receipt of the notice of withdrawal.
The Seller may, however, withhold the refund until receipt of the goods or until the Customer provides proof of having shipped them, whichever is earlier.
The refund will be executed using the same payment method used by the Customer for the initial transaction, unless otherwise agreed between the parties.
Any additional costs deriving from the choice of delivery methods different from the standard delivery proposed by the Seller are excluded from the refund.
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Final Provisions
For matters not expressly regulated by this information, the provisions of the Consumer Code (Legislative Decree 6 September 2005, no. 206), current Italian legislation, and European Union legislation on distance contracts and consumer protection apply.
For more information on the right of withdrawal and the rights recognized to consumers in distance purchases, it is possible to consult the official information page of the Ministry of Enterprises and Made in Italy:
Right of Withdrawal – Ministry of Enterprises and Made in Italy (MIMIT)